We firmly believe that long-term customer satisfaction is the cornerstone of our success. To continue meeting the changing needs of our valued customers, we are committed to creating value that increases customer competitiveness through a worldclass vertically integrated solution that establishes the industry’s standard for superior quality and service. As part of its relentless efforts to offer the best service to its customers, the marketing team conducts regular market visits involving feedback sessions and customer satisfaction surveys.
At KCG, we view customer concerns and complaints as an opportunity for us to help you while getting to know your needs better. Helping you helps us improve our services. Accordingly, we are committed to resolving any concern or complaint you may have quickly, professionally, and to your total satisfaction.
KCG provides the highest quality products and services to its customers in support of its ‘Value Creation through Innovation’ strategy. Our customers have come to expect reliability in everything we do for them, from product performance through the order process to our final delivery. We are committed to continuous improvement in our performance and we seek smart and simple solutions to fulfill our customers’ needs.
Customer Complaints At KCG, we do our best to provide the highest standard of customer service at all times. Yet, we recognize things do go wrong on occasions, in which our customers may wish to complain. Thus, we have developed procedures to ensure all complaints are dealt with consistently, efficiently and in a timely manner. E-complaint could be the fastest choice for the customer to seek Solutions. With e-complaint we ensure customers are receiving fair and rapid resolution of their complaints.