TQM (Total Quality Management)
KCG has started implementing its TQM in 2007. TQM is an integrative philosophy of management for continuously improving the quality of products and processes. It is used around the world.
TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
The practices of TQM identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement. A company’s profitability and successful performance as a lean operational facility will depend substantially upon the quality control standards established and maintained within the entire company. Thus, it is essential that management becomes familiar and implements Total Quality Management (TQM) to ensure its long-term success.
This is the philosophy of KCG Management. KCG has implemented Total Quality Management (TQM), Environmental Management System (EMS) and Occupational Health and Safety Assessment Scheme (OHSAS) and has the honor to be certified by Intertek according to ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 accredited by the United Kingdom Accreditation Services.